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How can I reach human support to resolve a hacked visa card issue?

JustinGo
Visitor
3 0 0

My visa card has been hacked and used to pay shopify fee. I tried to contact human support but failed.

First they need me to open trial store. Then the robot chat support constantly told me to select a store to connect with Support advisor but I don't know where that "select a store" is!

Please help me remove my visa from your platform! That's the card I use to pay many subscription and ad spend so I can't close it!

Accepted Solution (1)

Ivy
Shopify Staff
1033 82 131

This is an accepted solution.

Hi there, @JustinGo.

This link should hopefully work and allow you to access the live support you need. If not, please do let me know! Thanks. 

Ivy | Social Care @ Shopify


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Replies 5 (5)

Shubham03
Shopify Partner
46 6 9

Contact your Credit Card Issuer/Provider to block the card immediately if it is hacked so that it can't be misused by hacker.

Click www.laplifdigitalopc.com to visit my company website
JustinGo
Visitor
3 0 0

it's only used to pay shopify fee for few months now. The card is important, I use for FB ads too. So I don't want to close it.

Shubham03
Shopify Partner
46 6 9

Contact Shopify Support here:

 

https://help.shopify.com/en/

 

https://help.shopify.com/en/support/login

 

Click www.laplifdigitalopc.com to visit my company website

Ivy
Shopify Staff
1033 82 131

This is an accepted solution.

Hi there, @JustinGo.

This link should hopefully work and allow you to access the live support you need. If not, please do let me know! Thanks. 

Ivy | Social Care @ Shopify


Out Of Office

-Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog



JustinGo
Visitor
3 0 0

Thank you very much for your help! My card was removed, and the account associated with it was closed.