How can I resolve payment and permission issues with my new store account?

[freshwave]

Hello, I opened a new account on Shopify because the old one was blocked by not paying the plan. I opened a new account for a new store. When I wanted to connect the card to a new account, I am redirected to the selection of stores and it says that I do not have permission to the store. The card was also connected to the old store, but I want to get rid of it and operate on the new one. Where to contact Shopify? Help

[Summer · Accepted solution]

Hey, @Freshwave!

Reaching out to our support team is a good idea in this case as account access is needed for us to take a closer look at the issue and investigate. We’re not able to provide account-specific support via the Shopify Community at this time so our support team will be happy to continue assisting you. To speak with them, you may visit https://shopify.link/o71x and log in to your account to create a support request. After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

If you're unable to log in, you can click Can't log in to your Shopify account > I still can't access my account and you'll also find the option to reach our support team underneath the help articles.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[freshwave]

I contacted 24/7 support and they said I should wait for an email regarding this matter, I didn't get any. Help

[Summer]

I'm glad to hear you've reached out to our support team, @Freshwave. Please rest assured that the relevant team will get in touch with you once they are able to. While I don't have a time frame to share for their communication, I can confirm you will get an email from the team as soon as possible. Thanks for your patience as we work to investigate the issue you're encountering!