How can I secure access to my online store?

How can I secure access to my online store?

Classtronic
Visitor
2 0 0

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Replies 3 (3)

Rayshuggs
Globetrotter
561 35 83

Hey @Classtronic sorry to see that you have this issue first of all. Secondly, I think you should open a ticket with Shopify directly so you can get in touch with some of their staff to understand things more clearly.

Please let me know if it works by giving it a Like or marking it as a solution!
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Classtronic
Visitor
2 0 0
How to open a ticket, because i really need to communicate with one of your teams.
If you can guide me will be helpfully.

Don
Shopify Staff
2782 199 393

Hi there @Classtronic!

 

Thanks for sharing your query with us here in the Community.

 

As we're not able to provide account support here publicly, I would direct you to address any queries you have about the status of your account via the existing support contact you have shared here.

 

Try replying to that email shared here with any follow-up queries you have, and that team in particular will be the right one to ask.

 

There may not be any further information available in the circumstances, though replying to that email address is the correct place to check for it.

 

All the best!

Don | Social Care @ Shopify 
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