How do I refund an unfulfilled customer purchase?

KrisNeg23
Visitor
3 0 0

A customer made a purchase 

it has not been fulfilled but it needs to be refunded

what is my next step

Reply 1 (1)

biznazz101
Shopify Partner
494 48 88

You can refund the order and then cancel it once the refund has processed. More details on the process can be found here: https://help.shopify.com/en/manual/orders/refund-cancel-order

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