I am unable to access my store after trial period

New Member
1 0 0

I opened the store adeolauyeyetl-store.myshopify.com late August, now the trial period is over and I am unable to access it even now that I am ready to pay for a plan. It keeps showing me this message 


If you're the owner of this store

Please contact support to resolve the issue


I tried making payment for a plan yet nothing is happening, I'm unable to. Please assist.


Thank you



Shopify Staff
Shopify Staff
826 34 298

Hey, @Adeola1 

Aria here, I'm on the Social Care team at Shopify.

I have emailed you regarding your store. Please check your inbox.

Thank you!

Aria | Social Care @ Shopify 
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