Why can't I see my existing shop when I log in?

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I have an account. When I try to log in, The shop doesn´t appear. Instead, it only appears a window which says: create a new shop. But I already have a shop. It doesn´t open

Reply 1 (1)

Shopify Staff
1221 129 184

Hey, @André6!


If you're having issues accessing your account then it would be best to let our live support know here at this link, as they will be able to help you regain access.


Here on the forums we can help with general support questions, but we don't have access to your account and therefore can't offer account-specific technical support so that would be the best place to get some assistance. I hope this gets resolved for you soon!

Maz | Social Care @ Shopify 
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