Why is my add to cart button not working properly?

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Add to cart not working when I click on it, just gives me a loading screen & a stop sign, how can I fix it?

Replies 2 (2)

Shopify Partner
803 32 63

Glad to help. Could you send the link to your website?


Shopify Staff
1688 177 278

Hi, @thesnackman!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to point you in the right direction.


I understand that you are experiencing issues with the "Add to Cart" button on your Shopify store. This can be caused by several factors Firstly, you will want to rule out a local issue that could be present with your device or network. Here are a few troubleshooting steps below: 

  • Clear your cache and cookies on your browser. After this, completely reboot the browser.
  • Try a different web browser to rule out any browser issues. 
  • Try another device, like another computer or mobile phone.
  • Try another internet connection.

If this issue still persists, please take a moment to review these questions and respond accordingly:

  • Was the button working previously? When did it stop working?

  • Have you made any adjustments to your website? Such as edited your theme code or installed/uninstalled any apps?

  • Do you mind sharing your website URL?

If you made any changes to your store, I suggest reverting them back to what they were before. If you installed a new app, try uninstalling it and see if that helps. If you made changes to your code, roll back your .liquid files individually to a time and date before you made the changes:

  • From your Shopify admin, go to Online Store > Themes.

  • Find the theme you want to edit, and then click Actions > Edit code.

  • Click on one of the files under the relevant folder in which you want to undo changes.

  • Click Older versions next to the file name

Let me know how it goes!

Mac | Social Care @ Shopify 
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