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Why is my SSL still pending after 5 days?

Siddh
Visitor
1 0 0

hey its been around 5-6 days since my store is showing "ssl pending"  I have already bought the ssl through ionos 

please help me 

Accepted Solution (1)

Ollie
Shopify Staff
2327 454 397

This is an accepted solution.

Hey @Siddh.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! If you have transferred your third-party domain to your online store, the SSL certificate will be applied within 48 hours. Since you have specified that it has taken longer than that amount of time to have the SSL approved. I would suggest reaching out to our live support to have a look into the domain. 
 
You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner. 
 
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the SSL pending. 
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 2 (2)

ThomKnepper
Shopify Partner
182 29 68

Hi there,

 

When you have your Shopify Store, you dont need to buy any SSL as Shopify will provide you one for free. Simply connect your domain through the DNS settings to your store and you will automatticly get the proper SSL from Shopify.

 

Hope this helps.

Best wishes,
Thom Knepper - Athom.Agency
- Was my reply helpful? Please Like to let me know!
- Was your question answered? Awesome! Please Mark it as an Accepted Solution

Ollie
Shopify Staff
2327 454 397

This is an accepted solution.

Hey @Siddh.
 
Thanks for reaching out. 
 
I appreciate the context that you have shared with us as that is very helpful! If you have transferred your third-party domain to your online store, the SSL certificate will be applied within 48 hours. Since you have specified that it has taken longer than that amount of time to have the SSL approved. I would suggest reaching out to our live support to have a look into the domain. 
 
You can get in touch with our live support by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner. 
 
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the SSL pending. 
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog