Why was my ecommerce account suddenly terminated?

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Its been more than 12 hours that ny shopify account was terminated without any prior information and the team is not responding to the email. They are not even telling the exact reason of termination. All of a sudden my account was suspended. I have spent so much money into this business and all of a sudden its all gone with no appropriate reason provided.

Reply 1 (1)

Shopify Staff
2777 199 390

Hi there, @zarivedastudios!


Sorry to hear you find yourself facing this difficult situation.


It is often the case that our escalated teams will not be able to disclose info on why a given store may be actioned, due to the secure nature of their processes.


It sounds as though you have already been contacted via email by one of our specialist teams about the status of your store, can you confirm this?


If so, you can reach out to that team for more info by replying to your existing email contact though, as outlined above, they may not be able to share certain info in order to preserve the secure nature of their work.


All the best!


Don | Social Care @ Shopify 
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