Why was my inactive account terminated without fraudulent activities?

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Why has my account been terminated if the shop wasn’t even active and nothing fraudulent was going on?

Reply 1 (1)

Shopify Staff
1541 187 275

Hi there, @Luke59. Thank you for taking the time to post about your store situation in the Shopify Community. My name is Imogen. It's good to meet you.


To set some expectations for you, we're unable to authenticate users in the Shopify Community. This means that we're unable to discuss any account specific details or information in this environment, nor do we have the ability to access ongoing support tickets related to your account.


In situations such as these, you should have received an email regarding your store. It's best that you reply to the email you received directly if you have any questions about your account. 

Imogen | Social Care @ Shopify 
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