Are random pop-ups on my website a sign of malware?

comppb
Visitor
1 0 0

When customers go to my site they are claiming they are seeing random pop-ups from sites like temu and others. This mainly happens when they are on mobile. Could this be malware issue on my end?

Reply 1 (1)

Mac
Shopify Staff
1654 167 262

Hi, @comppb!
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

 

 

I understand that your customers are experiencing random pop ups when browsing your shop. That is definitely something that can confuse or deter your customers. It's also worth considering a few factors to investigate:

  • I recommend reviewing your list of third-party apps and uninstalling any that have pop-up functionality. Sometimes, these apps can inadvertently cause such issues.
  • It's important to check if any recent changes have been made to your theme or if anyone else has been given access to your store. 
  • Try to replicate the pop-ups on your own to see if you encounter the same problem.

If you have no luck with the above steps, it would be helpful to ask your customers for screenshots or any additional details they can provide. Then, reach out to your theme developer as they may have insights or suggestions specific to your theme.

 

I hope these suggestions help in resolving the pop-up issue. If you have any further questions or need assistance, feel free to reach out!

Mac | Social Care @ Shopify 
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