Solved

Can I get a refund for the wrong theme purchased?

RicardoDeLeon
Visitor
3 0 0

Guys, I found extremely painful and exhausting working with the theme "essentials" I bought today for $150.. that I decided to eliminate it and started working on a free one I found with the exact instructions (1 hour long) with an expert on you tube. Do I have a chance to have some kind of refund?  Please, you should take into account that many of your users are not well-informed or skilled in designing web pages Moreover, we dont know coding or any kind. 

 

I hope you can figure something out, 150 in colombian pesos is a huge amount of money (3 times x currency).

 

Thank you much,

Regards,

Ricardo De León

Accepted Solution (1)

PaulMartin
Shopify Partner
193 34 61

This is an accepted solution.

You should contact the theme support from whom you bought your theme.

View solution in original post

Replies 2 (2)

PaulMartin
Shopify Partner
193 34 61

This is an accepted solution.

You should contact the theme support from whom you bought your theme.

RicardoDeLeon
Visitor
3 0 0

Hi Paul, the theme´s manufacturer said this:

The authors of themes on the Shopify platform have nothing to do with managing purchases or refunds, that is, we technically cannot do anything and provide you with a refund.