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Can not be published. Please contact Facebook for more information.

shopfitwear
New Member
1 0 0

Hello; 

 

My Facebook page was working great with Shopify. I was able to tag products in Facebook and Instagram. Now a few weeks bag out of the blue, my Facebook shop disappeared and I wasn't able to tag products anymore. I have deleted my Facebook account from Shopify and reinstalled at least 5 times, no change.

My page is connected and enable however, I am unable to publish. I get this message. "Can not be published. Please contact Facebook for more information."

 

  • My Facebook page is publish
  • I am the admin
  • Facebook is set up as shopping template. 

Please help, does this happened to anyone? 

Replies 34 (34)
Kenyork
Tourist
5 0 1

Hi Julie, 

I resolved the problem manually on Facebook. Perhaps that could help you in the future, maybe to know.

 

I've visited the business manager dashboard, and I noticed that they had deleted my entire catalogue but offered me the possibility of adding my products manually.

 

This involves switching to manual mode instead of automating with Shopify what I have done.

Now I can retrieve my catalogue and link my products to my Shopify site.
*I have the entire control muahahaha. (Joke)

 

Unfortunately, I don't see the utility of the Facebook shop app anymore as it still * bug * on please contact Facebook.

 

So the fact is: We don't need this app to sell on Facebook or Instagram. We need to set up our product on Facebook directly. It's essential to know.

VanessaM
Tourist
4 0 1

Hi Julie,

 

I have already added Facebook sales channel and i am getting this error"Facebook requires specific product details. Edit these products to publish them to your Facebook Shop."I have tried to contact Facebook so many times but they dont reply.

Julie
Shopify Staff
Shopify Staff
1109 106 341

Hi, @VanessaM!

 

Thanks for sharing the error message you're receiving. Below this particular message, you should see your products listed, along with the specific error beside each one. Is this the same error prompting you to contact Facebook that others in this thread are receiving?

 

If so, have you confirmed that your Facebook Page is using the Shopping template? You can find out by heading into your Facebook Page Settings > Templates & Tabs and ensuring that the Shopping template is selected and that a Shop tab is present.

 

If your Facebook Page is using the Shopping template and you're still experiencing the same issue, I recommend trying the Facebook Sharing Debugger method, as mentioned here. Have you done so already? 

Julie | Social Care @ Shopify 
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ImageEx
Shopify Partner
6 0 1

I too have this issue with goreystore.myshopify.com

 

No one can help on the Shopify side or Facebook.     Other stores I manage work w/o issue.  Removed and reinstalled the sales channel.   Would love to chat with someone who manages this integration as it's totally amiss.  

Gitanneskincare
New Member
1 0 0

Hi,

 

I am connecting my Shopify catalogue to my Facebook business page. Most of the products were able to be published but a few of them came back with issues that I am unsure on how to resolve.

 

Here is a copy and paste of what Facebook is reporting to be the problems, but they dont make much sense to me as how to be resolved as the reasonings don't really apply to our skincare products:

  • Your product wasn’t approved by Facebook because it promotes adult products like weight loss products, medical treatments, sexual health or nutritional/health supplements to people who are under 18 years old. Ads for acceptable adult/health products must be targeted to 18+ users.
  • Your product wasn’t approved by Facebook because it contains information about something that’s illegal or prohibited by Facebook’s Advertising Guidelines. Prohibited content can include tobacco products, weapons, inflammatory and derogatory personal, political and religious content, spy cams and surveillance equipment, counterfeit goods, fake documents and pornography.

Hereʻs an example of one of the product collections Facebook is having trouble with: https://gitanneskincare.com/products/copy-of-la-vie-en-rose-collection

 

I have already run the website URLs through the Facebook sharing debugger offered in this thread, but I am unsure on how to resolve further. Any suggestions? 

 

Many thanks for your assistance in advance!

Julie
Shopify Staff
Shopify Staff
1109 106 341

Hi, @Gitanneskincare.

 

Thanks for sharing the product detail issues you're seeing. It definitely sounds like these products were mistakenly rejected and I'm glad to hear that you've already tried using the Facebook Sharing Debugger. When you did so, did you select the blue Let us know link? This will report the problem to Facebook.

 

Taking a look into this issue further, I did manage to find a help doc in the Facebook Business Help Center about appealing rejected listings. However, it looks like Facebook has temporarily disabled this feature as they currently have a reduced workforce due to COVID-19. I recommend referring to that particular help doc and checking back regularly to see when the appeals process has been reinstated. At that point, Facebook should be able to re-review the listings for you.

 

Let me know if you have any further questions!

Julie | Social Care @ Shopify 
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pavels
New Member
4 0 0

I'm having the same problem with much of my catalog. Most products have this as the issues: "Can not be published. Please contact Facebook for more information."

 

There's no way to contact facebook via the link earlier in this forum thread. They've fixed the bug that let's you actually interact with them :).

 

But now what can I do to solve this?

Julie
Shopify Staff
Shopify Staff
1109 106 341

Thanks for confirming the steps you've taken so far, @pavelsTo clarify, is the "Let us know" option in the Sharing Debugger what's missing for you, or are you referring to Facebook's live chat?

 

Facebook's live chat is only available when their queues are at a manageable level. If you aren't seeing the option, then it's likely that it has been temporarily disabled.

 

However, you can still reach out and report the problem using the Sharing Debugger and selecting the "Let us know" button. Instructions for this process can be found in this forum response. Have you used the Sharing Debugger yet?

Julie | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

pavels
New Member
4 0 0

Facebook debugger provided no value. Here's the extent of what it showed for issues.

Capture.PNG

There is no "let us know" on this link sharing debugger page.

There is also no live chat option to talk to Facebook on the Business Resource page you linked elsewhere. 

 

Now what? 

Julie
Shopify Staff
Shopify Staff
1109 106 341

Thank you for the screenshot, @pavels.

Based on the error message you're seeing, it looks like you haven't specified a fb:app_id in your open graph tags. A fb:app_id should only be specified if your website is associated with a Facebook app. Is this the case? 

If your website is associated with an app, then you can add the following open graph tag to your theme's code (replacing your_app_id with your actual app id that Facebook would have given you):

<meta property="fb:app_id" content="your_app_id" />

If your website does not have an app within Facebook, then you can ignore the warning, as it doesn’t apply to you. In this case, it's very likely that you're seeing a false positive on Facebook's end. 

At this point, this is an issue that is on Facebook's end, and unfortunately, we do not have the ability to see why your products were denied. I did manage to find the Facebook Business Support page on Facebook, however. There, you can reach out to them via Messenger and they should be able to further assist. 

Thanks again for the followup, @pavels!

Julie | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

pavels
New Member
4 0 0
Unfortunately you cannot communicate with them via Messenger at that page.
[image: Capture.PNG]
Marc73
Tourist
10 0 2

Hi,

Also getting the fb:app_id as a missing property when using the FB sharing debugger.

Is the Facebook Pixel considered tan App? 

Any help on this issue would be much appreciated.

Thanks

 

sbako1
Tourist
4 0 4

i got the exact same problem here. 

 

has anyone been able to resolve this issue?

AllGoodDogs
New Member
2 0 0

Hi, Julie

I tried the steps you suggested, starting with disconnecting and reconnecting Facebook as a sales channel in settings. And I ended up with this: 

AllGoodDogs_0-1620541189865.png

I also tried Facebooks debugger using the Shopify url and not the one from my purchased domain (which is a different domain name as I'm hoping to build a couple of different shops specialising in their own niche products sourced from AliExpress, etc). Anyway, that didn't work, and I have no idea what to do with the debug results, which reads like this:

caution-solidWarnings That Should Be Fixed
  • Inferred Property
    The 'og:image' property should be explicitly provided, even if a value can be inferred from other tags.
  • Show All Warnings2
When and how we last scraped the URL
Time Scraped
15 minutes ago Scrape Again
Response Code 200
Fetched URL https://global-home-essentials.myshopify.com/admin/products/6711054303420
Canonical URL
Redirect Path
Input URL arrow-right https://global-home-essentials.myshopify.com/admin/products/6711054303420
303 HTTP Redirect arrow-right https://global-home-essentials.myshopify.com/admin/auth/login
Link Preview
 
GLOBAL-HOME-ESSENTIALS.MYSHOPIFY.COM
 
 
 
Based on the raw tags, we constructed the following Open Graph properties
og:url https://global-home-essentials.myshopify.com/admin/auth/login
og:updated_time 1620540462
og:title global-home-essentials.myshopify.com
og:description  
ia:markup_url  
ia:markup_url_dev  
ia:rules_url  
ia:rules_url_dev  
 
URLs
Graph API View in the graph API explorer
Scraped URL See exactly what our scraper sees for your URL
Scrape API Scrape via API

So I now can't connect to the Commerce Manager (I could before, I just couldn't publish until a review was done, and I've now failed the review).
Incidentally, I'm in NZ and my ads are currently targeting the US market. As I learn more about this whole business model, I'd like to also target the UK, Canada, Australia, NZ, etc. 

What do I do! Help! 

Cheers,
Petra 
butter20
New Member
2 0 0

Hi Julie,

pls help me i’m facing the same issue