Can't log into Shopify account consistently, any solutions?

mark842
Tourist
5 0 7

I'm about ready to stop wasting my time with Shopify as I can't seem to get simple problems straightened out. so..I've had a store set up for a year or so. I slowly populate with products when I have time which is seldom because I sell on many other venues and I'm a one man show.

 

 The problem here? Every time I try to open my Shopify account it makes me login. Even if I close it for one second and try to reopen it logs me out. When I try to login it tries to take me to the "start a new account" page to set up a new store. I have to sit here and try to login literally 10-15 times back to back doing the stupid text authentication code each time before I get lucky and it actually brings me to my account. Right now my sales absolutely suck using Shopify with the same best selling products that make me 5 figures monthly on Amazon, Etsy, eBay and my Wix website.

 

 I've asked support about this and they had no answer for me besides trying to get me to hire someone to help me sell. Actually my fear right now is that I will sell something but I'll have to spend all day trying to login to ship it.

has anyone figured out a fix for this cluster *&ck? Otherwise I'm gonna just close this account and move on.

 

Thanks in advance,

Mark

Replies 3 (3)

Zworthkey
Shopify Partner
5581 642 1570

@mark842 
For that you have to remove the Google Recaptcha Authentication,

Zworthkey
Shopify Partner
5581 642 1570

@mark842 

or try to contact shopify Support team might be they help you,
https://help.shopify.com/en/questions#/contact\

Thank you.

mark842
Tourist
5 0 7

That might as well be in another language. Don't have a clue what that means or how to do it. A shame, I like most other things here but if I have to block international buyers I'm blocking 75% of my business. i don't have time for this nonsense. It amazes me that all these free sites can amke this work with no problem and the site I have to pay for, I have to do more work to get it to work? Google recaptcha Authentication? WTH does that even mean?