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Can't view online store - Server cannot be found??

ZingNowScooters
New Member
7 0 0

Hello, 

I am facing problems with viewing my online store. All my domains are connected but when I try to view my online store it shows"failed to open page, Safari cannot find server".

 

The name of my website is called www.zingnowscooters.com. Can someone pleaseee help me, this is very frustrating.

Thanks  

Replies 9 (9)
FreshNarrative
Trailblazer
132 19 27

Hi ZingNowScooters,

It looks like your CNAME record is setup incorrectly on Google Domains.

Delete the current CNAME record and update with:

Capture.PNG

Let me know if that works for you.

Thank you,

Kyle

Let's get Shopify figured out together. Get live USA-based customer service for your current or upcoming web project.
Email: hello@freshnarrative.io | tel: (443) 345-8162
Baltimore, Maryland, United States

Monday - Friday | 9 AM — 5 PM EST
ZingNowScooters
New Member
7 0 0

Hello Kyle,

Thank your for your message. 

I can't get it to work. How do I get that page up on the Shopify website? I tried to make a business gmail the other day and think I might have transferred the domain or something because it hasn't worked since then. 

Let me know if you can think of any other way. 

Thanks 

ZingNowScooters
New Member
7 0 0

PS I bought the Domain on Shopify, no where else. I don't know why is says it is a google domain. 

 

FreshNarrative
Trailblazer
132 19 27

The picture above is from "domains.google.com". Do you have access to your domain provider?

Let's get Shopify figured out together. Get live USA-based customer service for your current or upcoming web project.
Email: hello@freshnarrative.io | tel: (443) 345-8162
Baltimore, Maryland, United States

Monday - Friday | 9 AM — 5 PM EST
ZingNowScooters
New Member
7 0 0

Yes I will jump on a call please

FreshNarrative
Trailblazer
132 19 27

For anyone stumbling on this in the future.

This topic has been resolved by removing the subdomain from the DNS settings. 

Let's get Shopify figured out together. Get live USA-based customer service for your current or upcoming web project.
Email: hello@freshnarrative.io | tel: (443) 345-8162
Baltimore, Maryland, United States

Monday - Friday | 9 AM — 5 PM EST
tanjanikae
New Member
1 0 0

I am having the same problem!

remjet
New Member
1 0 0

Need help my domain is spidyful.com

dravenhouse
New Member
1 0 0

I did my domain through Shopify. My store domain (the original as I set it up) is below and now reads "never expires" emails "N/A".  I bought a domain which is www.draven-house.com. I bought the domain after my trial had expired & I chose which plan I wanted to go with. So do I now delete the original domain name of draven-house.myshopify.com? The domain was purchased through shopify but the domain site is Tucows if that helps.

No one can seem to find my shopify store when searching the original domain name or the one I bought. 

Here is a link to the page. https://draven-house.myshopify.com/admin/settings/domains

 

Thank you