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CANNOT ADD DOMAIN TO MY STORE IT SAYS "PLEASE TRY AGAIN EDIT STORE INFORMATION"

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ArielChandraa
New Member
1 0 0

NEED A MAJOR HELP! CANNOT BUY A DOMAIN. 

IT SAYS "PLEASE TRY AGAIN EDIT STORE INFORMATION"

What do i need to do to be able to buy a domain. Nothing seems wrong in my store, everything is fine, i filled in all my credit card information just like my previous stores.

I have never had this problem before, can anybody help me w this ASAP

 

Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
Community Moderator
3223 436 751

This is an accepted solution.

@nvd 

If you're not seeing a failed invoice in Settings/Billing then there may be something else wrong with the payment method. Our Support team can confirm this for you by using our internal tools. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 4 (4)
Ted
Shopify Staff
Shopify Staff
1254 114 145

Hi @ArielChandraa,

Ted here from Shopify, thanks for posting your query!

It sounds as though there might be a payment issue occurring when trying to buy the domain. If you log into your admin and select Settings > Billing > Bills > View my recent bills, can you check if the invoice was automatically refunded? If nothing has been charged or refunded, could you tell me the type of extension you're hoping to buy? On a rare occasion, extensions such as .co.nz or .co.uk domains can cause invoicing issues but I'd be happy to double-check this for you!

Let me know how this goes and if there is anything else I can help you with, I'm happy to help!

Thanks a mill,

Ted | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

nvd
New Member
1 0 0

Hi,

I am getting the same error and I did not find any issue with billing. I am trying to buy a domain name with .com only

I appreciate the help. 

NVD

Trevor
Community Moderator
Community Moderator
3223 436 751

This is an accepted solution.

@nvd 

If you're not seeing a failed invoice in Settings/Billing then there may be something else wrong with the payment method. Our Support team can confirm this for you by using our internal tools. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Trevor | Community Moderator @ Shopify (Out of Office until Sept 7th)
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

suliman87
New Member
1 0 0

I face Same Problem please need Help