Discount Code not showing up on Checkout

WTCTA
New Member
1 0 1

I've seen this question asked on the forums before, but with no help. I hope this gets the attention of someone from the staff.

I created a discount code that should apply to everything, but the field to type in the code is not showing up. I dont have a desktop to test this, but its happening on mobile. 

Thanks.

Prabhat
Shopify Expert
74 5 16
  • It Could happen if the store have no active discount
  • If you are on mobile the option is present under Show Order details dropdown 
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SavannaFA
Excursionist
15 1 4

I have the same problem. Active discounts, but the discount field does not show up anywhere during checkout. Any ideas why this might be happening? In my case I tested on desktop. There is no field anywhere during checkout or in the cart to enter a discount code.

SavannaFA
Excursionist
15 1 4

Ok I have identified the problem and solution on my side. I'm using an app called Dynamic Product Options which creates a draft order, and this conflicts with the default checkout process. Fortunately, in their settings they allow you to choose Default Checkout instead of Draft Order. Once I switched back to Default Checkout, the discount code field appeared again as expected.

I hope this helps someone else.

Sabrybiba
New Member
1 0 0

I had the same problem too. I had an active coupon but no box showed up....that's because it's hiding.. (maybe depending on the theme I chose?) The coupon box is under "Show order summary" on the upper left corner AFTER you click on the checkout button. Hope this helps 

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Rowby
Shopify Expert
74 0 13

In my case I double checked my Discounts in Shopify Admin.

It turned out that I did not have any active coupons.  All of my coupons were set to be active in the future.

So as part of your troubleshooting, double check the active dates (including expiration date) on your coupons.  Usage limits, etc.

Because it appears that Shopify will only show the Coupon Code feature on checkout if your site has active coupons and no other restrictions set in the coupon code admin page.

Rowby

Shopify Partner
Los Angeles 

www.Rowby.com
Specializing in Shopify Solutions including CBD
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