Domain transfer from Shopify

[mike2325]

I recently closed my Shopify store and received my domain transfer code. I am going to be using the domain name I bought through Shopify but I need to change the nameservers setting at my domain registrar to allow me to host a domain name with a different provider. Where can I login to my domain registrar’s client area and manage the domain.

Thanks

Mike

[Ren]

Hello, @mike2325! 

My name is Ren from the Shopify support team, here to help. 

Sounds like your next step is going to be to complete the transfer process. In short, you'll want to do the following steps: 

1. From your Shopify admin, go to Online Store > Domains.
2. In the Shopify-managed domains section, click the name of the domain that you want to transfer.

3. Click Transfer domain > Transfer to another provider at the top of the page:

   

4. Review the information and click Confirm.

5. The domain authorization code will appear on your domain's information page. You will provide this code to your new provider to verify the transfer.

   

6. Click Cancel transfer if you want to cancel your domain transfer.

Your domain will be locked again if you don't complete your transfer within 30 days.

Let me know if you need anything clarified! 

[Kingtut]

Hi. I have also closed my Shopify account but would like to transfer my secondary domain. May you assist?

[Ren]

Hi @Kingtut,

I'd be happy to help. May I ask where you purchased the domain in question from?  Is the problem that you need to access your old store to disconnect your domain or are you just looking for instructions on how to transfer it to a new store? Or, are you wanting to transfer a domain to a third-party platform? 

There are several steps involved in a domain transfer, detailed here. 

Additionally, if we are dealing with a third-party domain you can learn how to remove it through your admin. If you are transferring a Shopify domain away from Shopify, you'll want to be sure it's been over 60 days and then use the guide here to manage your transfer. 

If this is a case of transferring a domain from a closed store to a new account, let me know and I will reach out via email with the next steps. Please be sure the email address on file for your forums account is up to date! 

[Kingtut]

Thanks for your response. My Shopify site is closed and I purchased a sub domain from them. I just want the domain name released so I can add it to my 3rd party provider.

[Ren]

Hello again! 

I'm happy to help you out with this. Please check your email and send me a reply as directed and we can get the ball rolling for you. 

Any questions, just let me know! 

[ZoomziShop]

Hi,

I'm looking to transfer my .co.uk domain out from shopify but requires customer support which I can't reach.

Please contact me as I'd like to transfer the domain.

Thank you

[Ren]

Hello @ZoomziShop

Thanks for reaching out and for your patience while I got back to you. At your convenience, please check your email to find further instructions so I can assist you with your domain transfer.

Any questions just let me know! 

[megandbeeco]

I have an inactive shopify account where my domain was purchased - i'd like to transfer it to my active shopify site. It is asking me for a verification code from the provider and I haven't received anything to allow me to complete the transfer. Surely I don't need to reactivate that subscription to make this transfer right? Can you help?? 

[RustiToys]

Hello, 

I am having the same problem. My Shopify store is closed as I'm no longer using it for ecommerce, but I'd like to transfer the domain to another registrar. I cannot access the domain admin since the store is closed. I need to obtain the EPP/Auth code for the new registrar. 

My domain was originally purchased several years ago through another service and transferred to Shopify in mid 2019. The store was closed in December 2019, but I'd like to now transfer it. 

[zayn321]

I need the same thing King Tut did. I have a Shopify account that my domain is connected to, however my Shopify sub is over and I’d like to transfer the domain to Wix. Please help me disconnect my domain from Shopify ❤️

[Matej_Kubis]

Hello, i got the same issue, my store is not alive anymore and i would like to transfer domain. My domain was renewed in september via Shopify. How can i get the code to transfer the dommain? 

Could you reach me through my e-mail too? It will be really helpfull. Thanks 🙂

[Misha0]

Hi,

I initiated my domain transfer from Shopify to crazydomains and even though the shopify domain manager shows domain is unlocked , with authorization code and a public WHOIS. Crazydomains is telling me they cannot see this info and that the domain is blocked for a transfer.

I have been stuck with this for 3 days now! Please help

[Ren]

Hi @Misha0, 

Thanks for posting. To get a clearer understanding of what's going on with your domain transfer, I'll need to have a closer look at the account. I have sent you a secure email to verify your account. Please respond as directed and we can proceed with looking into this issue for you. 

[Kingtut]

Hi

There are funds outstanding on my Shopify account so I’m unable to access it.
I don’t mind you sending me that secure link and we can proceed.

[Ren]

Hey there @Kingtut,

I reached out via email on May 5th to get the ball rolling on this for you.

There'll be some specific instructions to carry out in order for our team to be able to process the request for you. If you need a hand or any clarification, be sure to respond directly to that email so our team can help you out while maintaining the security of your personal information. 

[Kingtut]

Hi
Please get them to get hold of me

[AOC]

Hello,

I received an email today saying that my Shopify domain is unlocked and can be transferred to another provider. However, I have followed the instructions to initiate domain transfer, but the "Transfer To Another Provider" button is greyed out and cannot be clicked. I have tried calling your support and cannot reach anyone to help me with this issue. How do I initiate my domain transfer to GoDaddy??

Thank you.

[Ines2]

Hello,

I started the transfer of my domain out of shopify. I followed the instructions for transfer and got the transfer code. However this code gave me an error on Tucows (where I want to transfer the domain to). See below. Could it be that the code expired as I used the one that I got a week ago? Please help me as I don't want to keep paying shopify until I transfer the domain...I am no using the store anymore for the last 2 months! Thank you

[Ines2]

Hello @Ren

Please can you assist me urgently with this?

Thank you

Ines

[Ren]

Hi @Ines2, 

Thanks for the tag. Where did you purchase the domain from? Was the error code appearing on Shopify's end? Have you reached out to Tucows to see if they are able to provide clarification on how to proceed? As this is something that deals with secure information, I will need to move you to email to take a closer look on our end. 

Please check your email and follow the directions to help me validate your account and get the ball rolling. Thank you! 

[zpalm]

HI - I am trying to transfer my domain to another provider and the transfer code is not working.  Can you assist? 

[Ren]

Hi @zpalm 

This is Ren from the Shopify support team, thanks for your post. Can you clarify what seems to be happening when you attempt to use the code? Are you getting any sort of error message? Does your domain end in .co.uk, .eu, or .be?

How long ago did you purchase your domain? Are you attempting to transfer more than 30 days after beginning the process? Any further details you can provide will help me know how to best assist you. Thank you!

[LesNicole]

@Ren Hello- is there a way to transfer my domain name away from Shopify without being charged for the month? I would like to move my domain name to a new platform but I don't have access to anything in the account without selecting a plan. HELP!

[robinahl]

hello I can't copy my security code when I press the "get code" button and try to paste it I get the value "Null" I tried on my Mac and pc with same results

[21nup]

Hello I need help please ! 
my old Shopify store is no longer available for me to access it so how do I transfer my domain if I cannot log into my old store

[t91mt]

Hello, 

My free Trial has recently ended and I have decided to transfer my domain from Shopify. I have read the articles here, but I cannot access to any option in my portal to start the transfering. It just shows I have to buy a package. Why do I need to buy a package when I want to transfer my account? Please advise. 

Thanks 

[t91mt]

Hello,

Can someone from Shopify staff answer and solve this issue, please? I can see it has been arisen numerous times by people here and no clear answer is provided. 

I want to transfer my domain from Shopify to Square Space. As it is outlined when i contact the Square Space, two things should be done before contacting them:

1. As always, first, unlock the domain and get the authorization code from your current registrar (Shopify);
2. Then go to the Domains section of Settings in the ‘Home Menu’;

In Step 2, when I get to my account nothing shows and it just asks me to enroll in a plan. I do not want to stay with Shopify, that's why I don't want to purchase any plan. How can I simply unlock my domain and get the code?

Thanks 

Please provide a support line/ an email in your website

[Trevor]

@t91mt 

To begin the transfer process it will require access to your Shopify admin. If you do not have any outstanding invoices on the account, then our Support team can extend the trial by 48 hours to allow you access into the store. From there, you can follow the steps outlined in our help centre to complete the transfer process. 

Keep in mind that domain purchases are locked for 60 days. The 60-day restriction is imposed by ICANN and not something Shopify can bypass. If the 60 day period hasn't expired, then your domain can not be transferred. Only purchase domains are eligible for transfer. The free ".myshopify.com" URLs provided at the time of signup can not be transferred away from Shopify. 

You can contact Support by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 

[t91mt]

Hi @Trevor 

Thank you for your reply. As you suggested, Could you please update Shopify to activate my Store for 48 hours that I can unlock my domain and get the transfer code? I have checked that and its already 60 days have been passed from purchasing the domain time.

Thanks 

[t91mt]

Hello Shopify Support Team,

Please extend my account trial that I can initiate the domain process by
unlocking my domain at Shopify and getting the transfer code. Please
specify what I should do next to extend the trial. I have no outstanding
invoice.

Thank you

[Trevor]

@t91mt 

I do not have access to your store via the Community. In order to get support with this, you will need to contact Shopify Support directly. You can do this by logging into your store through the help center, searching your question/issue, then selecting "continue" at the bottom of the page that displays the search results. 

[hopps]

Hi there! Here's an answer to your question:https://app.hopps.io/videos/how-do-i-transfer-a-domain-from-shopify-1788903d93f. If it doesn't make sense or you still have questions, one of the experts can walk you through the solution.

[OpenThinking]

Hi there,
Jack from OpenThinking here!

What is your new domain registrar where you transferred your domain name to? You'll need to contact them since this has nothing to do with Shopify anymore.

let me know if this works for your. If yes; accept my answer and give me thumbs up! Thank you.

[t91mt]

Hello,

I purchased my domain from Shopify around 2 months ago, but now want to move it. I started the process from the receiving institute and i was told I need to unlock something in Shopify to let the transfer happen. When I log into my Shopify portal, I don't see any option to choose and only I see I have to select a plan! There is also no Contact information (support line) as I explored the Shopify website. Could you help me through that? 

Thanks again