Email and SMS notifications will not change.

New Member
5 0 0

I've set up custom email and sms notifications for all new orders, when I click preview in the notification editor I can see the email/sms is set up exactly the way I want it, and they are saved. However the customers are receiving the standard default email/sms notifications when placing orders, as if I haven't changed them. 


Any help would be greatly appreciated?


Note: I'm using an app called Store Pick up by zapiet, for arrange pick ups from site, but this doesn't effect notifications, so I don't think its that. 

Replies 3 (3)
Shopify Partner
1838 210 449

You also have an option to send a test email, if you do so, do you get the same email you get in preview? Also, email templates usually have some conditionals that might change the content of the email based of the data provided, and when in preview mode, data that are used to render the emails are fake data.

Sergiu Svinarciuc | CTO @
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New Member
5 0 0

I’ve sent a test email notification, and it was the way I wanted, as I had set it up in the notification settings. 

Shopify Partner
73 0 2

Hi Guys,

I am really sorry for the delay in responding - we have only just seen a number of mentions on the form, going forwards we will get a notification for forum posts and respond much quicker. 

Hopefully, you have already found the information you need and resolved this issue some time ago.  We do have an Email Notification guide if you want to use our template and include the attributes from our app. 

If you need any more assistance or information you can email us at, you can also start a live chat via the Support tab in the Store Pickup + Delivery app or by visiting

Take care,