FROM CACHE - en_header

ERROR MESSAGE for discount code

inspirational
New Member
1 0 0

I keep getting an error message whenever I try to put in the discount code I set up for my abandoned cart. I set up the discount code in the discounts tab, but when I specify that it can only be used for "abandoned cart, it says that "XYZ...discount code isn't available to you right now" Here is a pic of the message:

 

Promo code is not available right now.PNG

 

But when I change the setting so that ANYONE can use it, it works. Anyone seen anything like this?

Replies 3 (3)
James-G
Excursionist
25 2 9

Hi, could you explain more what do you mean when you say "specify that it can only be used for abandoned cart" -- Is that a specific group of customers you have set up under the Customer eligibility section? I don't have an option in the discount creation of my store to apply a discount only to abandoned checkouts, and I couldn't find any documentation about this feature, so curious if you are using an app, script, or some other extension of Shopify's out-of-the-box features.

 

If you could include a screengrab of your specific discount setup, that would be great too. I'll try to help if I can.

 

 

 

Vishakha
New Member
3 0 0

Hi, I am also having the same issue, when I m creating a code like XYZ and setting the customer eligibility to specific group of filters and these specific groups are Abandoned Checkouts and Abandoned Cart. But the code is not working on this customer eligibility else when i m changing the customer eligibilty to evryone the same code works.

Why is this so?

Screenshot.png

 

BOL2020
New Member
1 0 0

Hi there, I'm having the same issue. The code only works when set to everyone, rather than abandond checkouts only.

 

Did you find any answers to this. 

 

Thanks

Neil