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Google Shopping Ads Image Processing Fails

Maryanne
Explorer
44 0 10

Has anyone had issues the past week with google shopping ads.  My new items are being rejected for "Processing Failed [image link]".  This is a new issue, my procedures and photos haven't changed.  Thanks for any input

Replies 14 (14)
Maryanne
Explorer
44 0 10

I did find this article dated yesterday.  It seems Shopify needs to contact Google.  I will post this here then go to the app to report also.  Thank you for any input

https://feedarmy.com/kb/processing-failed-image-link-additional-image-link-in-google-merchant-center... 

 

Shakebiz
Tourist
7 0 1

Hello

We had the same problem yesterday and to solve it we changed the size of the image to 600x in our liquid code (our feed is generated by liquid code)😞

before change: <g:image_link>{{ variant | img_url : ''| prepend: "https:" }}</g:image_link>

After change: <g:image_link>{{ variant | img_url : '600x'| prepend: "https:" }}</g:image_link>

So our image url have this format    https://cdn.shopify.com/s/files/path_to_image/name_image_600x.jpg?v=1579772097

our problem was solved by this change

Maryanne
Explorer
44 0 10
Thanks. I will try that
MarcAxe
New Member
1 0 0

Hi,

we had the same problem and changing from 590x to 600x seems to have done the trick...

 

Maryanne
Explorer
44 0 10

Thanks but I tried to change it and I am not clear on how to do so.  I have changed thing in liquid before but I am a novice.  Where on earth in the liquid to I find that particular line.  Shopify has answered my inquiry but they were less than helpful just telling me to wait.  That is not really what I think the solution is.  If anyone can point me to where to change that I am pretty sure you are right.  Thanks

Maryanne
Explorer
44 0 10

I guess what I am asking once you get to the liquid code page where is that line?  I search and search and do not find it

Shakebiz
Tourist
7 0 1

Hello,

What's your method to generate the XML feed, a third party plugin? or a custom liquid code? In our case we developed a custom  page template that generate a xml Feed for google shopping so the liquid code is in our custom file.

 

Maryanne
Explorer
44 0 10

Thanks, that is the problem is the Shopify plug in.  Now to convince Shopify the problem is on their end.  Thanks for everyone's input.  

pammy543
Tourist
6 0 0

Where in the files do you find this? 

Maryanne
Explorer
44 0 10

@pammy543  Things have changed since this time.  What error message are you getting?  Sometimes the image will fail if it is low resolution.  

pammy543
Tourist
6 0 0
Google is saying:
Processing failed [image link]
  • Crawled at:  July 6, 2021 5:00:47 PM PDT
  • Image link:  Open image 
Wait for the product image to be crawled again (up to 3 days)
---
This image is JPEG 1024 x 1024
Should I reduce my file sizes manually?  I thought if it was under 800 that the zoom doesn't work though?
Google is saying this for 3 of my products, while all my other products I'm getting the same error but only for "additional images".
I used the Shopify app to add to Google for the first time yesterday. Thanks for any help you can give!
Maryanne
Explorer
44 0 10

Your size is fine.   Are by chance the products White or other low contrasting color?  I quit trying to post white items to Google.  You can sometimes force it to recrawl by updating tags or slightly changing the google fields for that product. 

pammy543
Tourist
6 0 0

There is a white background, but it is a black and green mug with a lot of contrast and it is a very clear photo. 

Maryanne
Explorer
44 0 10

So go to your app page and there will be a button by the google app to contact support for that app.  See if you can get a resolution working with them.  I was able to take care of all of my issues by that method.  It is not instantaneous but they will get back with you.