How can I cancel my unavailable account subscription?

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I am not able to reach my account, it says that it’s not available but I still pay for my subscription. Mind you, I blocked the transfer of PayPal. But then you tell me your going to debt me? I only want go cancel my subscription and delete. With all due respect please help me.

Reply 1 (1)

Shopify Staff (Retired)
849 77 108

Hello @Sweetinches 


When you say you're unable to reach your account, do you mean that an error comes up for you saying the same when you try to login?


In order to be able to take a closer look and get to the bottom of this ASAP, you will need to get in touch with our support here. When you reach out, make sure to also clarify the above, and send a screenshot if you can - that would make it easier to try and investigate this issue for you quickly.

Lana | Social Care @ Shopify
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