How can I reach customer support for a billing dispute after deactivating my account?

[dpharb]

need customer support to contact me asap as I've deactivated my account and no longer can access support contact

[Blair]

Hi @dpharb,

Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved. 

When it comes to billing inquiries like this, you will want to connect with us directly. This will allow our support team to take a closer look, as we wouldn't have access to any account information through the Community. They will be able to get you authenticated and ensure any questions that you may have are answered. 

To connect, you can:

• Head over to our Contact Page. 
• Enter 'Can't log in' into the chat box.
• Select the 'I still need help' option
• Select the 'Account Support' prompt to view our available support options.

Please let me know if you have any troubles with these steps. 

[dpharb]

This does not resolve my issues

[dpharb]

I just need Shopify support to contact me via phone or respond to my email to resolve my dispute 

[Blair · Accepted solution]

Completely understandable @dpharb,

As we don't have access to any account-specific information through the Community, you will need to connect with us directly. This will allow our support team to take a closer look into that charge and provide steps on how you can proceed. 

If you're having trouble with any of the steps I've outlined above, please feel free to share a screenshot with me. I'd be more than happy to provide clarification on this to ensure you're able to connet with us.

I look forward to your response. 

[dpharb]

I’ve been trying to connect with Shopify directly but to no avail. I don’t wish to reactivate my account as I just want the billing issue resolved. How do I connect when your process takes me to activation rather than connecting with a team member as it won’t allow me to… please provide the relevant details to connect with someone or can you connect me to someone who can call me back? Please

[Blair]

Hi @dpharb,

I'd be more than happy to provide some clarification on this.

As previously mentioned, you can connect with our support team without  having to reactivate your account. To achieve this, you will want to follow the steps I've mentioned above.

These steps include:

• Head over to our Contact Page. 
• Enter 'Can't log in' into the chat box.
• Select the 'I still need help' option
• Select the 'Account Support' prompt to view our available support options.

If you're having trouble with any of the steps I've outlined above, please feel free to share a screenshot with me. I'd be more than happy to provide further clarification on this to ensure you're able to connect with us.

I look forward to your response. 

[dpharb]

Hi Team



I’m absolutely gobsmacked to learn that Shopify has billed me 2 bills on the same day for an account as a trial to start selling products online which was offered to me via email (e-commerce).





On 10th July 2023 I paid USD$684.00 (AUD$1034.64 + bank international transaction fee of AUD$31.04 to set up my website via “SPOCKET”, believing this was a once off fee. That was my understanding. Now I have been billed 2 account fees on 11th October 2023 for the amounts of AUD$1501.50 and AUD$1365.00 via Shopify AU Singapore. This is absurd and unacceptable that I set up 1 account but then have to set up an account to sell using my business name GR4BBIT (website) which creates a second account in order to sell within the Australia.



I have subsequently deactivated / closed both accounts and seeking full reimbursement for both these recent transactions for this fraudulent type of activity (my opinion). As well as the initial payment via SPOCKET.



That’s a total of AUD$3932.18 for not even using the accounts and not even transacting. This is not to mention the AUD$1 & AUD$1.10 transactions which have been charged monthly since initial set up.



Please advise what my options are and how to recoup my hard earned money and how can I escalate this matter.



Thanks



Regards
Danny Harb
Mob: 041 22 555 88 | e-mail: dpharb@optusnet.com.au



From: Shopify Community Mailer
Sent: Thursday, October 12, 2023 1:56 AM
To: dpharb@optusnet.com.au
Subject: Blair mentioned you in Shopify Community



Note: Replying directly via email is not supported, to respond to this notification click Reply , or sign into the Shopify Community <> and respond within the topic <> .

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Hi dpharb,

Blair (Shopify Staff) mentioned you in a post! Join the conversation below:

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Re: Billed dispute <>


Hi @dpharb <> ,



Thank you for reaching out to the Community. I'm happy to provide some assistance with this request, to ensure it gets resolved.



When it comes to billing inquiries like this, you will want to connect with us directly <> . This will allow our support team to take a closer look, as we wouldn't have access to any account information through the Community. They will be able to get you authenticated and ensure any questions that you may have are answered.



To connect, you can:



Head over to our Contact Page <> . Enter 'Can't log in' into the chat box. Select the 'I still need help' option Select the 'Account Support' prompt to view our available support options.



Please let me know if you have any troubles with these steps.

Reply | Accept as Solution <> | Like <>



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