How can I regain access to my account after losing security codes?

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i got a new phone and lost the screenshot of my security codes to login and i don’t have access to any of the other 2 step verifications. 

i haven’t used it in a while but it charged my card last night and i’d like to get into the account. 

any help is appreciated. thanks in advance! 

my email is:


Very frustrated with the lack of support

Reply 1 (1)

Shopify Staff
1166 129 179

Hey, @FrustratedUserX!


Thank you for reaching out, and I apologize for the difficulties you're facing with your account.


Rest assured I am here to help!


If you wish to regain access to your account, close it, and stop the billing, please contact us through this link. You can create a support request without the need to log in, and our accounts team will receive it to help you.


Feel free to ask if you have any inquiries!



Maz | Social Care @ Shopify 
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