How can I remove an existing MX record in Zoho Mail?

How can I remove an existing MX record in Zoho Mail?

Omiisk24
Visitor
1 0 1

Hello! So just to give you guys a run down, I am using Zoho Mail to set up my email within Shopify. I am now in the section where I must add MX, SPF, and DKIM records. The only one that is giving me trouble is the MX record, I am able to add new records but cannot delete the existing MX record that was already provided upon account creation. I have provided a screenshot regarding my specific issue but how can I remove that MX record so I can properly add the new MX records?Screen Shot 2022-10-13 at 11.34.41 AM.png

Reply 1 (1)

Henry75
Visitor
2 0 0

This frustrated me for about 2 hours before solving the issue.

 

To delete the MX record, simply scroll across past priority and you will see the ACTION button. Its hidden on the MX record and I can only assume this is a problem for people on smaller screens hence why some of us struggle to find the button to remove the MX record. 

 

Thought I post a response because it appears that many people have had this issue but nobody has been bothered to help or figured it out.

 

Hope you solved the issue by now all the same.