How can I resolve a Rest API timeout error?

[BoxBo]

I tried both version 2022-04 and 2022-07 but both received below error start today 5PM 08/26

Failed to connect to xxxxx.myshopify.com port 443 after 127339 ms: Connection timed out

How do I fix this issue?

[aars]

Exact same issue here, started a few hours ago.

curl: (7) Failed connect to xxxx.myshopify.com:443; Connection timed out

My server guys are stumped. Nothing has changed on our server and the firewall looks fine from what we can see. What have you done so far? 

[aars]

I'm back in action btw. The Shopify IP was blocked as it was behaving in "a malicious manner" according to server admin. 

[BoxBo]

my server provider did a test and said our ip address was blocked by Shopify.

[aars]

My server guy did find the block on our server and removed it. They initially said it was on Shopify's end too. 

[aars · Accepted solution]

Shoot me a DM if you want, and I'll send you screenshot of what he did.

[Dhiraj_C]

Send me the solution please. I am having same issue of curl timeout

[kishan_gohel]

Can you pls send the solution here? It will be very grateful for us. I have been trying to solve this issue for ages. However, it fails to get access tokens via REST API in the server. However, it's working in the local environment. Please share the solution asap. Thanks in advance!

[ZTippetts]

Hi Aars
I can't get a DM to you for some reason so I'm writing here. Can you please tell me how to fix this issue?

Thanks

[kishan_gohel]

Hello developers,

After many tries to resolve this issue, I found an ultimate solution. I recently changed my VM and it resolved the issue of time out. Still, determining what exactly the problem was with the previous VM, but it solved my problem.

Still, I cannot find out what is the root cause of this time-out issue. I came back after some months to see if anyone posted the root cause or not.
Eager to know more.   

[BoxBo]

For future if any one has this issue please make sure whitelist Shopify ip address

[jupagar77]

Hi, we are facing the exact same error but in our case is completely random it happens out of nowhere sometimes gives timeout and sometimes it works, this is driving me crazy. 

[SherpasDesign]

Did you find the cause of these timeouts or any solution?

[jupagar77]

Hi, we ended up moving the list products calls from REST to GRAPHQL, it seems that change impacted the amount of calls we were doing and Shopify stopped giving us time outs.