How can I successfully retrieve my online store?

yvettegreen
Visitor
1 0 0

I am trying to retrieve my online store and cannot. 

Reply 1 (1)

Shay
Shopify Staff
2968 460 609

Hi @yvettegreen 

 

Can you share some more details about what is happening and what you are seeing when you try to sign in?

 

Do you still have access to the account owner email address for the store? Do you know what the myshopify.com URL for the website is? Happy to help you with this once I know a bit more. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog