How do I deactivate and access admin for my online store?

hercathome
Visitor
3 0 0

I would like to deactivate my store, get out of this mess.  How do I access admin?

Replies 2 (2)

StephensWorld
Shopify Expert
1377 167 343

Hey Hercathome,

 

If you don't have access to your store currently, then you can try following the steps listed here (https://help.shopify.com/en/support/reset-password) to reset your store password. 

 

If you can get logged in to your store, then you can deactivate your store by following the steps listed here (https://help.shopify.com/en/manual/your-account/pause-deactivate-store#deactivate-your-store). 

 

If you can't get access to your store, then you'll need to reach out to Shopify support team directly (support@shopify.com) and request that they deactivate your store. Once they verify your identity, they'll be able to close the store for you. 

 

Hope the above helps! 🙂

 

Cheers,

Stephen

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

hercathome
Visitor
3 0 0
Stephen, thanks for your help, I was able to deactivate my store