How do I deactivate and access admin for my online store?

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I would like to deactivate my store, get out of this mess.  How do I access admin?

Replies 2 (2)

Shopify Expert
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Hey Hercathome,


If you don't have access to your store currently, then you can try following the steps listed here ( to reset your store password. 


If you can get logged in to your store, then you can deactivate your store by following the steps listed here ( 


If you can't get access to your store, then you'll need to reach out to Shopify support team directly ( and request that they deactivate your store. Once they verify your identity, they'll be able to close the store for you. 


Hope the above helps! 🙂




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Stephen, thanks for your help, I was able to deactivate my store