How to Disable Facebook Commerce account from Shopify?

3 0 2

Hello Shopify people!

Hope you're dandy!


I am in the process of moving a FB and Instagram page from the current FB Business Manager account to another one. I am having an error because an active Facebook Commerce account is linked to the FB and Insta pages.

FB support suggested I can only disable the FB Commerce account from Shopify since this is where the link was initiated.


  • Can you please help me figure out what I need to do in order to disable the Facebook Commerce account from Shopify?


Many thanks for your help in advance,


Replies 22 (22)
New Member
1 0 0

What worked for me:

1. I also didn't get shown "deactivate commerce" link and I couldn't delete the catalog because of the error message.

Try editing the name of the catalog, save it under different name and then try to delete it. That worked for me and I got no error message. After that my commerce account wasn't even listed as it was deleted.

I hope this will work for you too.

New Member
2 0 0

I have managed to find a solution.


The aim here is to delete the catalogues. Once they are deleted, your Commerce Account will automatically disappear.


Inside Facebook Business Manager, go to the Data Sources Tab on the left-hand side.

  1. In the Data Sources Tab should be a tab called Catalogues
  2. Select the Catalogue you want to delete.
  3. In the Top Right-Hand corner should be a button called Remove.
  4. Click Remove and a box should pop up asking Permanently Delete Catalogue? 
  5. Select the Remove Catalogue button.
  6. Done.
  7. Your Commerce Account should automatically disappear.

This worked for me, tried it twice without issue. I then reconnected my Shopify back to Facebook without issue.



Shopify Staff
Shopify Staff
1473 177 224

Thank you kindly for the insight @CandyNZ , this will be extremely helpful moving forward.

Moira | Social Care @ Shopify
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