Hello Shopify people!
Hope you're dandy!
I am in the process of moving a FB and Instagram page from the current FB Business Manager account to another one. I am having an error because an active Facebook Commerce account is linked to the FB and Insta pages.
FB support suggested I can only disable the FB Commerce account from Shopify since this is where the link was initiated.
Many thanks for your help in advance,
What worked for me:
1. I also didn't get shown "deactivate commerce" link and I couldn't delete the catalog because of the error message.
Try editing the name of the catalog, save it under different name and then try to delete it. That worked for me and I got no error message. After that my commerce account wasn't even listed as it was deleted.
I hope this will work for you too.
I have managed to find a solution.
The aim here is to delete the catalogues. Once they are deleted, your Commerce Account will automatically disappear.
Inside Facebook Business Manager, go to the Data Sources Tab on the left-hand side.
This worked for me, tried it twice without issue. I then reconnected my Shopify back to Facebook without issue.
Thank you kindly for the insight @CandyNZ , this will be extremely helpful moving forward.
Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Thanks to all Community members that participated in our inaugural 2 week AMA on the new E...By Jacqui Mar 10, 2023
Upskill and stand out with the new Shopify Foundations Certification programBy SarahF_Shopify Mar 6, 2023
One of the key components to running a successful online business is having clear and co...By Ollie Mar 6, 2023