How to enable third party cookies for optimal Shopify experience?

How to enable third party cookies for optimal Shopify experience?

Clsx
Tourist
4 0 1

I’m trying to customize my website on my MacBook and I get a message saying “ Enable third party cookies on Shopify for the best experience” and there’s a link but it says page not found.

Replies 8 (8)

Victoria
Shopify Staff
2274 154 262

Hi, @Clsx.

 

Thanks for posting to the Shopify Community.

 

The error message you're receiving in the theme editor indicates that your web browser's third-party cookie settings are preventing Shopify from setting cookies. Enabling third-party cookies on Shopify means allowing cookies from external websites or services to be stored and accessed by your store. 

 

Could you share what browser you're using? If you're using Google Chrome, I'll share the steps below on how to enable third-party cookies in your web browser settings.

 

How to enable third-party cookies on Google Chrome:

  • On your computer, open Chrome.
  • At the top right, click More.
  • Select the three dots, then select Settings.
  • Under Privacy and security, click Cookies and other site data.
  • Select an option: Allow all cookies.
  • If you block third-party cookies, all cookies and site data from other sites are blocked, even if the site is allowed on your exceptions list.

 

If you're using a different browser, I'll share the resources on how to enable third-party cookies on Safari and Firefox browsers.

 

After trying the above steps, I recommend reopening your Shopify store and navigating to your theme editor to continue editing. For additional troubleshooting, try clearing your cache and cookies or opening your store in an incognito window.

 

I hope this helps!

Victoria | Shopify 
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Clsx
Tourist
4 0 1

I’m using safari 

Victoria
Shopify Staff
2274 154 262

Thanks for letting me know, @Clsx.

 

Were you able to access the Safari resource shared above to enable third-party cookies on your Mac?  

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Clsx
Tourist
4 0 1

Yes, isn’t it bad if I uncheck “cross site tracking? I just don’t want to take risk if it’s not ok.

Victoria
Shopify Staff
2274 154 262

Thanks for your reply, @Clsx.

 

From the instructions, you'll only need to deselect Block all third-party cookies. 

 

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

SamHabibi421
Visitor
1 0 0

im having the same issue and none of steps helped 

 

Victoria
Shopify Staff
2274 154 262

Hi, @SamHabibi421.

 

Welcome to the community and thanks for joining the thread.

 

Could you advise what browser you're using and if you've tried accessing your admin to customize your theme on another device?  

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ZestardTech
Shopify Partner
5632 1028 1356

Hello @Clsx 

Open Safari on your MacBook.

 

Click on "Safari" in the top menu bar and select "Preferences" from the drop-down menu.

 

In the Preferences window, navigate to the "Privacy" tab.

 

Under the "Cookies and website data" section, make sure the option "Prevent cross-site tracking" is unchecked.

 

Next, click on the "Manage Website Data" button.

 

In the search field, type "Shopify" to find the specific cookies related to Shopify.

 

Select any Shopify-related entries and click on the "Remove" button to delete them.

 

Close the "Manage Website Data" window and return to the Preferences window.

 

Refresh the page or restart Safari for the changes to take effect.

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