Discuss and resolve questions on Liquid, JavaScript, themes, sales channels, and site speed enhancements.
My customers keep getting a message saying their email may contain a virus. We are using a shopify email and forwarding to zendesk. How can we fix this error? Customers think we are frauding them when they receive this.
Hey @chriscena23,
To get a better understanding of your issue could you please answer the following questions:
Ensure that your Shopify email and email forwarding to Zendesk are properly configured. Check for any misconfigurations or issues with SPF, DKIM, or DMARC records. Incorrect email setups might increase the likelihood of triggering false virus alerts.
Look forward to hearing from you!
Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Has anyone solved this case? I am experiencing this now (January 23, 2025)
Find Global Growth Opportunities For Your Business with Shopify AcademyLearn how to exp...
By Shopify Feb 4, 2025Hey Community, happy February! Looking back to January, we kicked off the year with 8....
By JasonH Feb 3, 2025Expand into selling wholesale with Shopify Academy’s learning path, B2B on Shopify: Lau...
By Shopify Jan 28, 2025