How to retrieve a deactivated domain on my reactivated store?

Ingdalland
Visitor
1 0 0
I bought a domain January this year. I deactivated my store some months later. Now i reactivated it again, but the name of the webside isn’t the domain I bought anymore, even though it was supposed to last a year. How do i Get it back? 
I tried to go to domain settings and connect existing domain, but then i got this message:
«A and CNAME entered incorrectly» I wrote the name correctly, so i dont understand what to do to get it back?
Reply 1 (1)

Skye
Shopify Staff
1113 98 199

Hi, @Ingdalland 

Thanks for posting to the Forums. I hope your day is going well!

To understand where your domain went, we will first need to know where you purchased the domain. If you purchased the domain within Shopify and by this account it should still be linked to your account and be easy to simply add back by selecting Domains > Connect Domain

It's also possible that you purchased the domain via another Shopify account. This can occasionally happen and is worth verifying by using our Account Recovery tool. If the domain was purchased via another account you will need to login to the correct account and select Domains > Domain Settings > Transfer to another Shopify store.

If the domain was purchased by a third party platform such as GoDaddy, you may need to reconnect the domain. This will need to be done via your account provided by the third party host following these steps.

I hope that helps! If you run into any issues please let me know.


Skye | Social Care @ Shopify
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