Discuss and resolve questions on Liquid, JavaScript, themes, sales channels, and site speed enhancements.
Hi there, @ASH39!
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
It seems you are writing in with regards to an order you placed from an online store. If so, can you provide more information about your inquiry so we can point you in the right direction.
To set clear expectations, Shopify is the platform that helps businesses run their stores but we do not have access over their specific transactions. We recommend you reply directly to the order confirmation email or you can revisit their site to look for ways to communicate with this store such as their social media channels or the email provided in the screenshot you have provided.
I have also attached our Order FAQ page for more information. Definitely let me know how this works out for you.
To learn more visit the Shopify Help Center or the Community Blog.
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