Issue with Klaviyo Order Confirmation Template in Shopify

Reading20
New Member
2 0 0

Hi,

I have copied the HTML of a Klaviyo order confirmation template that I created and added it within my Shopify Order Confirmation page. Everything seems fine, however, Shopify is not pulling the order data in the confirmation email that my customers are getting. The product informations are missing.

Is there a way to fix this?

Thanks!

Replies 2 (2)
Reading20
New Member
2 0 0

I tried to contact Shopify Support but they asked me to come here. Any ideas? Thanks!

zacharysolomon
New Member
1 0 0

Same thing here. It's not pulling the line.image, line.title, line.quantity, or line.price|money. Everything else in the email looks fine except that Shopify isn't populating the information below "Item", "Qty.", and "Price".

Can anyone please help with this? Attached screenshots for Klaviyo and Shopify.  

Screen Shot 2021-05-20 at 10.10.17 AM.png

Screen Shot 2021-05-20 at 10.05.58 AM.png