Problem buying a new domain

Solved
rish05
Tourist
5 0 3

Please help me i tried to buy a domain in shopify but i am getting the same problem even i edited my store information a couple of time already.

Replies 75 (75)
Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 322

Hi, @Jenko!

 

Thanks for letting me know that you're also running into this error. 

 

I'll send you an email shortly to help investigate this further on our end. Make sure to reply directly back to my email once you receive it so that we can work towards a resolution for this. 

 

Talk soon! 

Rae | Social Care @ Shopify 
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shadetreeco
New Member
2 0 7
This seems to be a long time problem and doesn't seem as anyone is TRYING to fix this as this thread goes back to September of 2019. Seriously this is not cool you should disable this feature if NO ONE can purchase! This alters the integrity of shopify and the way they do business doesn't look good for all who purchase services. This is very disturbing and someone needs to update on real time progress of the issue. 8 long months of no real solution or answers. I'm very unsettled with this
Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 322

Hi, @shadetreeco

 

Thank you for reaching out and sharing your feedback on this. 

 

To confirm, the error that can appear when purchasing a domain usually relates to the factors mentioned previously in this thread, such as: 

 

  • Formatting issues with a phone number. In some cases, this can be tied to the dial code for the country being incorrect, or formatted differently than expected. To check if this is the case, please edit your phone number in the'Settings > General' section of your admin, and ensure to include the correct dial code for your country. 
  • The way the billing address is formatted. Please make sure that your address includes a number, and a street name that isn't abbreviated. For example, if you're using'Road' or Street', make sure to type these words in full, and not abbreviate them to'Rd' or 'St'

When the phone number and billing address are formatted to fit the above requirements, this error usually should not appear. However, if an error does still appear while trying to purchase a domain, our Support team can certainly help look into this further and provide more assistance on the next steps. With this in mind, if you're receiving this error on your own store, please let me know and I'll be glad to help determine how to resolve this, and ensure a domain purchase can be completed on your account. 

 

In the meantime though, I appreciate you sharing your feedback on this, and voicing your concerns. I'm going to share your thoughts with our team regarding this error, and outline the impact this has had for you, and other businesses. If we make any changes to the workflow of purchasing domains from Shopify, we will outline these updates on our changelog, as well as our Announcements page, to keep you in the loop. 

 

Please let me know if you need further assistance with this - I'm glad to help! 

Rae | Social Care @ Shopify 
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Lomo
New Member
1 0 0

I am also having the same issues I do not have any formatting issues with a phone number and I am confident there are no problems with billing information and I am still unable to purchase the domain even though it says it is available. 

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 322

Hi, @Lomo

 

Thanks for letting me know. 

 

I'll reach out to you via email soon to help look into this further, and discuss some next steps with purchasing a domain. 

 

I look forward to speaking with you about this shortly! 

Rae | Social Care @ Shopify 
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justynak
New Member
1 0 2

I have exactly the same issue and do not want to pay more for domain by getting it externally. I checked all the formatting - you guys should finally fix it, it's outrageous that I cannot make another purchase despite all details being the same as when I have bought the 1st domain. Please advise ASAP! 

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 322

Hi, @justynak

 

Thank you for reaching out about the problems you're having with purchasing a domain, and sharing your concerns. 

 

I understand the frustration this has caused, and I can certainly help further to make sure this domain purchase is successful. I'll send you an email shortly to get this looked into further, and provide more assistance.

 

Please reply directly to my email once you receive it so that I can help investigate this on our end. 

 

Speak soon! 

Rae | Social Care @ Shopify 
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gerald74
New Member
1 0 0

hi im having the same problem , ive been trying to buy a new domain but it keep saying edit your store information . ive tried like 10 times already 

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 322

Hi, @gerald74!

 

I can help look into this further. 

 

I'll send you an email in a few moments with some more information to help investigate the error message you're receiving. 

 

I look forward to discussing this with you soon! 

Rae | Social Care @ Shopify 
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romandlf
New Member
1 0 0

Can you email me too? It seems that's the only way people are solving this problem since nobody posts a good solution and support other than discussions are closed.

leon-es
New Member
1 0 0

same problem would be awsome if you could also help me 

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 322

Hi, @romandlf and @leon-es

 

I'll send you each an email shortly with more information so that we can look into this further on our end. 

 

I look forward to connecting with you both soon! 

Rae | Social Care @ Shopify 
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chrstphrwest
New Member
1 0 0
Same problem and it's really frustrating. Lost a lot of time with this and all the support links are just a big giant circle with zero usefulness. Good way to keep customers busy and mitigate labor I guess. I need help please or I'll go buy a domain from somewhere else I guess.Screen Shot 2020-06-12 at 12.50.39 PM.png
awais7777
New Member
2 0 2

One more customer banging my head on the walls trying to sort this thing out.

Correct dial code phone number format, correct address format, it does not even go to payment option so no question of funds being there or not.

HELP!!!!!


Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 322

Hi, @chrstphrwest and @awais7777

 

I appreciate you reaching out to let me know that you're also encountering this error, and I understand the frustration this has caused for you both.

 

I'm going to send each of you an email so that we can get this resolved on your individual accounts. 

 

I'll be in touch soon! 

Rae | Social Care @ Shopify 
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shadetreeco
New Member
2 0 7

If you want to purchase a domain you have to go to a third party provider. Only way to get one as shopify cannot provide you one. There are no solutions to this thread because Shopify doesn't have one. No one has came back here to say problem solved. Again this issue has been  going on since September 2019.  

saludboutique
New Member
1 0 0

Please I am having the same exact problem. Can you please email me with further info. I already tried all the steps that were recommended. This is an ongoing issue that has never been fixed.

awais7777
New Member
2 0 2
I am here to report that finally, I got it sorted out.

Apparently, if you have a default payment method selected to Paypal or
another 3rd party payment processor, it can get stuck.

After checking the address formats and telephone number formats and whatnot
for so many days and banging my head on the walls and nearly giving up. One
night, I just took a coffee and started rechecking every detail (mainly
because I couldn't get the annoyance out of my head and the couldn't figure
out the reason why I was stumbling on this problem), I replaced the payment
method from Paypal to my credit card (the same one that is used by Paypal
payments by the way), and it worked.

God knows why was that, but, try using this workaround, if that works for
you, you can send me an imaginary coffee.

Best of luck.

linter786
New Member
1 0 0

HI Rae,

The same problem is happening to me too, im wondering if you could help me. ive checked my phone number and written street out fully.

kind regards

Rae
Shopify Staff (Retired)
Shopify Staff (Retired)
1166 95 322

Hi, @saludboutique and @linter786

I can certainly help further with the troubles you're experiencing. I'll send you each an email shortly with more details. 

@awais7777, thank you for sharing this workaround. I'm glad to hear this worked on your end, and I appreciate you posting this information for others to try out, too. 

Cheers! 

Rae | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog