Product Thumbnails Not Clickable

cyn712
New Member
1 0 0

I am having an issue with all my product thumbnail images. I cannot and my customer's are not able to click it. It does nothing and takes them nowhere. Please, need help! 

I am also not code saavy either. 

I currently am using Debut theme. 

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Finley
Shopify Staff
Shopify Staff
201 26 29

Hey @cyn712,

This is Finley from the Social Care team at Shopify. Thanks for reaching out.

I'm sorry to hear you're having this issue. Let's work on the next best steps towards getting this resolved!

I'd first like to confirm that you have:

1) Cleared your browser's cache and tried browsing in private to rule out any caching issues

2) Tried from another supported browser to see if you have the same problem

If you took these steps and the still issue persists, I'd like to gather some more information so we can find out what's happening there.

Are you able to send through a link where this issue is occurring? Any examples of what you're experiencing would be very helpful.

From what you shared, it sounds like you haven't attempted to make any theme code changes yourself, is that right?

Certain apps can also alter your theme's code, so if you noticed that this issue came about after adding a particular app, that would be great to know.

I look forward to hearing back from you!

Cheers,

Finley | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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NikolaKopanic
Excursionist
26 0 0

Hello Finley, i am having the same problem, i've tried with the incognito tab and other browser but thumbnails still do not appear on top when clicked on

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Finley
Shopify Staff
Shopify Staff
201 26 29

Hey @NikolaKopanic!

Thanks for your question! we don't currently have an open issue regarding product images.

It would be helpful to know more details about the problem you're having.

Additional details that would help us are:

  • Do you have an example showing where this issue is occurring?
  • Did you add any apps or make any code changes around the time you noticed this issue?
  • Is this a free Shopify supported theme you're using or a third-party supported theme?

From there, we can assess what the next best steps might be.

Thank you!

Finley | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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@cyn712 
@NikolaKopanic 

Please share:
- your store URL;
- page URL with the issue you mention;
- storefront password (if your store has one).

Kind regards,
Diego

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NikolaKopanic
Excursionist
26 0 0

www.trendsanta.com

https://trendsanta.com/products/anti-spill-water-bowl

Let me know what else from coding pages should I send you

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