Random PNG images are converted to JPG when uploading Collection Images

maslyennikov
New Member
1 0 0

I am trying to add some png images as a Collection Image

maslyennikov_0-1610983304352.png

For some reason, a few images which I upload are converted to jpg format.

Did somebody encounter this issue before?

This is an image that is converted on upload.

notnuit.png

Please help.

 

0 Likes
htea
Tourist
9 0 6

This is happening to me too. About an hour after uploading a png product image, the file changes into a jpg with a white background (on the Shopify dashboard, not just on the website).

Did you find a solution? 

0 Likes