Shopify Admin doesn't load properly

New Member
1 0 0

Whenever I try to go on my Shopify admin page, the page loads but not in the normal layout. It started happening from 05/09. I can't navigate and work like this.... I think it might have something to do with my browser, Logging in in private browser works just fine. If anyone knows a solution I'd be glad to hear it.



Shopify error.jpg

Reply 1 (1)
Shopify Staff
Shopify Staff
911 87 219

Hey, @Varvis!


Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.


That does seem strange and yes I think you are correct in thinking it is your browser. Please clear your cache and cookies and ensure you are using Google Chrome at all times with the Shopify admin. We find it always works best and reduces the risk of glitches and display errors.


Shopify requires an up-to-date web browser to make sure that you can use all of Shopify's features. Shopify currently supports the latest two versions of all browsers, unless otherwise noted:


Give this a go and let me know how you get on. If you experience any more difficulties then send me another screenshot and let me know what version of the browser you are using and I can investigate further for you.


Kind regards,


Lulu | Social Care @ Shopify
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