more and more costumers are complaining about very slow (1,5 MB in 30 minutes) downloads of certain digital products.
All of the customers I asked, do have the German internet service provider Telekom. They also tried to use another browser or device - it didn't help. Using the mobile internet connection did help.
What can I do about this? Reuploading the Documents didn't help.
Th shop is neolymp.com. If you need the accesscode, pls PM me.
I'm having the same problem.
Running a promotion, having many downloads without a problem or complaints. 1.5GB file, with Digital Downloads.
However 3 customers from Germany had problems with the download being way too slow or even not completing.
Could it be an issue with Digital Downloads servers and Germany??