Slow download with "Digital Downloads" and ISP Telekom

Shopify Partner
5 0 2


more and more costumers are complaining about very slow (1,5 MB in 30 minutes) downloads of certain digital products.

All of the customers I asked, do have the German internet service provider Telekom. They also tried to use another browser or device - it didn't help. Using the mobile internet connection did help.

What can I do about this? Reuploading the Documents didn't help.



Th shop is If you need the accesscode, pls PM me.

Replies 2 (2)
New Member
1 0 0


I'm having the same problem.

Running a promotion, having many downloads without a problem or complaints. 1.5GB file, with Digital Downloads.

However 3 customers from Germany had problems with the download being way too slow or even not completing.

Could it be an issue with Digital Downloads servers and Germany??

Shopify Partner
5 0 2

The problem persists. Can anyone help?