Hello dear sellers,
I am new to Shopify and have built my store. It is almost finished, but at the moment, I still have the problem that it says "SSL pending". A guide said that it might need up to 48 hours, but since I have connected my domain, 2 weeks are already over. The shop has a password at the moment and I'm using the Standardplan. A new domain has already been saved and is successfully connected to the store. Any ideas why SSL is still pending?
Thank you very much,
Solved! Go to the solution
You are correct! The green 'connected' tab next to your custom domain in ‘Online Store > Domains’ means that your domain is successfully connected and the SSL is provisioned.
If the domain were to have a connection or SSL issue, the green 'connected' tab will be replaced with another colored indicator identifying the issue. For example:
Let me know if you have any further questions!
I currently have the same problem, it is on pending for a while now with no succes, i did it a few times over to check if there was anything wrong but couldnt find it.
If your domain is a third party domain, the SSL pending is more often than not due to the DNS settings. Therefore, as a next step, I recommend contacting your host directly to have them double check your DNS settings are correct. Ask them to pay attention to these domain configurations in particular that commonly affect the SSL.
Once you’ve made any adjustments, please return to ‘Online Store > Domains’ in your Shopify admin and click on ‘retry connection’ next to your domain. The domain should now fully connect and propagate within 48 hours.
Let me know if this works! Otherwise I’m happy to continue to troubleshoot it together.
Hey, Helen, I'm having the same issue with mines and I don't understand the first domain I bought didn't show that staus but then I realized I brought the wrong domain so I brought the right one and now the correct domain is giving me SSL but it's connected.
Hello, Community members!
Thanks for taking the time to reach out on this thread to troubleshoot why your SSL certificate is still pending. As I’ve mentioned before, it can take up to 48 hours for a domain to propagate and the SSL certificate to provision, so please be sure you have given it the full 2 days to fully connect.
@Likana - I’m sorry to hear you have had trouble getting in touch with support. For future reference, we also have live 24/7 support via phone or chat available here. So feel free to reach out there any time as well. What's your domain name?
@melissa-viking - thank you for providing your domain name. From my end, it looks like your certificate has now provisioned (see below). Are you seeing the same?
@Natasja123 - What’s your domain name? How long ago did you initiate the transfer of your domain over to Shopify? Please keep in mind it can take up to 10 days for a successful domain transfer to complete.
@TCIconicBeauty - What’s your domain name? How long ago did you purchase it?
Hello! I am having the same issues all of sudden. Everything was working just fine and then today I noticed when I try to preview my site it says 'page unable to find.' lazybare.com - it also still shows SSL Pending and it's been a few weeks. Thank you!
Having the same issues on my end, my domain is with Crazy Domains - i have contacted them and the representative noted that everything is fine on their end and to contact Shopify.
i've been researching and trying everything for days now, but the SSL Certificate still says pending.
I have several A type records however not sure which i can delete or not, bit new to all of this unfortunatley
really hoping you might be able to help!