Hello dear sellers,
I am new to Shopify and have built my store. It is almost finished, but at the moment, I still have the problem that it says "SSL pending". A guide said that it might need up to 48 hours, but since I have connected my domain, 2 weeks are already over. The shop has a password at the moment and I'm using the Standardplan. A new domain has already been saved and is successfully connected to the store. Any ideas why SSL is still pending?
Thank you very much,
Solved! Go to the solution
You’re very welcome, @Mark__Brown!
You can confirm that the SSL is provisioned from your Shopify admin by going to ‘Online Store > Domains’. You can also check it by going directly to your website. The security information is available in the browser bar as seen below:
All the best,
I am also having the same SSL certificate issue. We have checked everything that you have listed above and would appreciate it if you can look at my store as well.
Absolutely! I am happy to take a look at this for you.
Please check your email. I have sent you correspondence so that we can proceed with the next steps.
could you have a look at my domain to and tell me what is wrong with the ssl ?
i can´t find it in Store/domain..
Let me know what info you need .
Thanks for reaching out.
Once your domain successfully connects, the SSL certificate will provision automatically. There won’t be any notices within your Shopify Admin specifically stating that it is there. A notification will show however, if the SSL certificate is not provisioned.
Therefore, when you go to ‘Online Store > Domains’ in your Shopify admin, you should only see a green ‘Connected’ notice like in the screenshot below:
What are you seeing on your Domains page? Is there a yellow or orange notification saying ‘SSL Pending’ or ‘SSL Failed’?
Thanks for your reply,
actually i got this message from my domain host so I'm not sure if the problem comes from you or them.. .
``Nos ponemos en contacto contigo debido a que no es posible realizar la emisión del certificado SSL para www.bluemarin.es debido a que este tiene configurado un registro CAA que lo impide, el registro en cuestión es el siguiente:
shops.myshopify.com. 1800 IN CAA 0 issue "digicert.com"
shops.myshopify.com. 1800 IN CAA 0 issue "globalsign.com"
shops.myshopify.com. 1800 IN CAA 0 issue "letsencrypt.org"
Para poder realizar la emisión del certificado SSL será necesario que elimines dicha entrada o configures también la de Comodo:
shops.myshopify.com. 3600 IN CAA 0 issue "comodo.com"
Este cambio deberás realizarlo en Shopify. Avísanos una vez realizado el cambio para poder relanzar la solicitud de emisión del certificado SSL. ``
Hope your Spanish is good :)
i can't find in the hosting these details so maybe its somewhere on Shopify ?
Thank you for all of the information, @Aiky!
I used Google translate to read the message from your domain host, and the issue appears to be on their end; They mention your DNS settings contain a CAA record, which can be a reason for SSL issues. Therefore, I recommend contacting them directly and providing them with these DNS settings to have them adjust as needed.
If you are not seeing any ‘failed’ or ‘pending’ notifications about your SSL certificate from within your Shopify admin, then it has successfully been provided by us.
Let me know how it goes.
My pleasure, @makjay!
I am happy that you were able to get it sorted out, and I appreciate you letting me know that it has been resolved.
All the best,
Just to confirm, if we see the green "connected" in the domains page under the online store, the store is connected with SSL provisioning?
And if we see anything but that, then there is some issue with the SSL for the website? Thank you.