Website not loading for some mobile users

[Chosen1]

About 80% of people have access to my website whereas the other 20% it freezes at the load screen . Can someone explain to me what is going on and how I can fix this issue for my customers?

[OneCommerce]

Hello @Chosen1 ,

We are OneCommerce - an eCommerce Solution Platform. 

If 80% of visitors are able to access your website, while the other 20% are encountering a freeze at the loading screen, this could be due to several factors, including:

1. Bandwidth and connectivity issues: If your website is hosted in a location that's far away from where the remaining 20% of visitors are located, they may be experiencing slower page load times or connectivity issues.

2. Server performance: Your website may be hosted on a server that's unable to handle the traffic volume. This can cause slow page load times and freezing.

3. Large image or video files: Large image or video files can slow down your website and cause freezing for some visitors.

4. Poorly optimized code: If your website's code is not optimized, it can cause slow page load times and freezing for some visitors.

To fix this issue for your customers, you can consider the following steps:

1. Upgrade your hosting: If your website is hosted on a shared server, consider upgrading to a dedicated or virtual private server to ensure that your website has the resources it needs to handle the traffic volume.

2. Optimize your images and videos: Reduce the size of your images and videos by using image optimization tools and compressing your files.

3. Optimize your code: Make sure your website's code is optimized and free of unnecessary elements that can slow down your website.

4. Use a Content Delivery Network (CDN): Use a CDN to distribute your content globally and reduce the time it takes for content to be delivered to your users.

By implementing these steps, you can work to improve the performance of your website and provide a better experience for your customers. Please hit the Like Button or Mark this as Accepted Solution if you find these information is helpful, it means a lot to us.

Best regards,

OneCommerce team.

[Chosen1]

Chxsen.com

[oscprofessional]

@Chosen1 ,

I have checked your store and speed, and the score is 98% and which is good. I hope it will be done by the developer. right?

Ask your developer. Can you share screenshot where some people get some errors?

[oscprofessional]

@Chosen1 ,

Please share the store URL ? 

[Cedcommerce]

Hello @Chosen1, 

Share your website URL along with your password ( if it is password protected) so we can check for the issue and let you know the exact solution.

Regards, 

CedCommerce

[flareAI]

Hello @Chosen1,

This is Gina from flareAI app.

Can you drop your store URL?

Around 20% of visitors to your website experience freezing at the load screen, while the rest have no issues accessing it. The cause of this could be a variety of factors, including browser incompatibility, large website size, and server performance.

To resolve these problems, you could try the following:

1. Speed up your website by optimizing images and reducing the size of CSS and JavaScript files.

2. Ensure that your website is compatible with a range of browsers by testing it on different browsers.

3. Keep an eye on the performance of your server and upgrade it if needed.

4. Display a loading indicator to let users know how long they should expect to wait.

By addressing these potential issues, you can provide a better experience for your customers and minimize the freezing issue at the loading screen.

Hope this is helpful

Gina

[Chosen1]

Chxsen.com