Why am I getting a server error when buying a domain?

[RahaRest]

Hi everyone,

I tried buying domain through Shopify settings, but it gave me the "server error" notification. After refreshing the page it shows that the domain is unavailable, knowing that it was available a moment ago.

Please help.

Thank you

[Summer · Accepted solution]

Hey, @RahaRest! Welcome to Shopify Community!

I understand you encountered an issue while you were buying a domain. We’ll need to access your account in order to investigate this. While we’re not able to provide account-specific support via the Shopify Community at this time, our support team will be happy to continue assisting you. Please visit https://shopify.link/o71x and log in to your account to create a support request.

After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

While our support team will make every effort to resolve the issue, there are instances where your desired domain ends up becoming unavailable for purchase. If you need to buy a different domain, you can find some ideas in this blog post on how to choose the best domain name. Your domain is a reflection of your brand identity, so choose wisely! If you have questions about domains, let me know and I'll help you out!