Why am I not receiving SMS verification codes for POS app?

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Suddenly I'm not receiving SMS verification code for authentication. The last two digits of the phone number appears to be correct.


Kindly enlighten me on how I can resolve this issue. I depend on the POS app for my sales.

Reply 1 (1)

Shopify Staff
2900 285 499

Hey, @Moosnelly.


Thank you for reaching out and bringing this to our attention.


If you're unable to receive the SMS verification code to authenticate your account and login, then you can try using one of the recovery codes to login and set up two-step authentication again. However, if you didn't keep a copy of the recovery codes or you don't have them anymore, then it looks like we'll need to access your account in order to resolve the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.


That being said, I noticed that you're a new member of our Shopify Community. Once you're able to resolve the issue with SMS verification with our Support team, I'd love to hear more about your business and share some resources to help you get started.


Elias | Social Care @ Shopify 
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