Why am I not receiving the product export email?

Why am I not receiving the product export email?

BobsBikes
Visitor
3 0 0

Hi guys

 

I have been trying to export all of my products as an Excel spreadsheet.

I have gone through the process in the tutorial. Once I complete the export options, a popup says I will be emailed with the result but I am not receiving the email from Shopify. I have checked all of my contact detail are correct in the settings. 

 

It has been 24 hours since I requested the Export. I have also tried multiple times. 

Replies 6 (6)

AvadaCommerce
Shopify Partner
3879 839 973

Hi @BobsBikes 

 

It sounds kind of weird but have you checked on the spam folder or another folder yet? 

 

If the CSV file is exported by a staff member, it also will be sent to the store owner's email address, so make sure that you will check it out.

 

I knew that you have tried multiple times but it might be due to the technical issue at that time so why not give it one more try? If you still cannot fix it, consider exporting below 50 products so then the CSV file is downloaded by your browser directly.

 

I hope this will do the trick.

banned
BobsBikes
Visitor
3 0 0

Hi Avada

 

Yes we checked our Spam mail and we don't have any staff accounts on Shopify yet, only me.

 

It downloads to the browser if I do below 50 products, but I really need all my products to setup an synced POS system. 

 

I will try again. 

BobsBikes
Visitor
3 0 0

How can I get a resolution for this? Is there a way to have it looked in to further?

AvadaCommerce
Shopify Partner
3879 839 973

Hi @BobsBikes 

 

If you cannot fix it, the best bet for you now is to reach out to Shopify Support and have them check it for you.

 

banned

marks203
Tourist
5 0 2

This is happening to me too. I checked every single spam and social folder I have. I do not receive any exports from the 5 stores I manage. It's been happening for 2 weeks now. Please help. Do I need to change my email in my shopify account? 

VRPL
Visitor
1 0 0

Hi,

     One can only export upto 5000 products and the downloadable link will be sent to email. If you have more than 5000 SKUs then shopify by default can not export them at once. So currently not possible to export more than 5000 SKUs in one go. If you want to export more than 5000 SKU then you have to use apps built for shopify export and import.

 

Thanks

Jitender