Why am I not receiving tracking numbers for fulfilled orders?

tryingToSale1
Visitor
1 0 0

- I purchased from my own store to check shipping. Order was fulfilled by supplier but didn’t receive tracking #.
- my first cx ordered and same problem 

- I created a third order, went through the suppliers website, paid, got a confirmation and tracking number 

 

so my store can take orders, process payments, send fulfillment requests to supplier, but when they fulfill them I don’t get a real tracker # compatible with UPS ( my carrier of choice )

A problem I don’t have if I buy through the supplier ( AliExpress ) themselves

 

Help please!

Reply 1 (1)

JoesIdeas
Shopify Expert
2228 203 593

Since the supplier (or app if you're using one) generates the tracking number, you'd want to contact them to sort out the format you want or why they aren't including tracking.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks