Why are my product uploads not displaying correctly on my website?

Why are my product uploads not displaying correctly on my website?

Bludiamonds
Visitor
1 0 0

I am trying to upload new inventory on my website and it’s not allowing me to select most of my collections and when I selected new arrivals it’s not showing in new arrivals and on my website it’s showing black and white pictures for my new arrivals collection.

Reply 1 (1)

Victoria
Shopify Staff
2275 154 263

Hi, @Bludiamonds.

 

Welcome to the Shopify Community.

 

I understand you're having trouble with selecting specific collections on your store when uploading new inventory.

 

To gather a bit more context, could you share information on the following: 

 

  • How are you uploading your inventory to your store?
  • Could you share your store URL?
  • What specific collections are you unable to select?
  • Could you share a screenshot or video recording of the process mentioned above?
  • Is there an error message when trying to select the specific collections?
  • Can you share a screenshot of the black and white pictures in the New Arrivals collection section?

 

I look forward to your reply and learning more about the issue.

Victoria | Shopify 
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