Why are some GA4 events not showing up in my store's report?

Why are some GA4 events not showing up in my store's report?

animes-pro
Tourist
6 0 2

Hi all, 

I have created a GA4 property and connect it with my shopify store. It works well till I found that some of the events in GA4 are missing. Events, like begin_checkout, add_shipping_info, add_payment_info and etc doesn't show up in my GA4  report.

I installed GA4 by modifying the theme code myself, but I am lack of computer coding knowledge. I don't know if I have missed any steps to complete the GA4 setting. Could anybody help us please? Thanks in advance.

Replies 9 (9)

BSS-Commerce
Shopify Partner
3477 463 542

Hi @animes-pro,

Regarding the eCommerce tracking event, did you use extensions/ apps/ other tools (e.g. GTM) to create and set up these events like begin_checkout, add_shipping_info, add_payment_info for the Google Universal Analytics version before?

 

If yes, you will also need to set up them again to push data to the GA4.

Regards,

 

If our suggestions are useful, please let us know by giving it a like, marking it as a solution, or donating here .


B2B Solution & Custom Pricing | Product Labels by BSS


Need help from our expert? Kindly share your request with us via community@bsscommerce.com


BSS Commerce - Full-service eCommerce Agency
ateeqahmad
Tourist
3 0 1

Hello @BSS-Commerce ,

To fire the tags from GA4, they should be generated via a dataLayer event from within Shopify. The question is: How do we do that for begin_checkout, add_shipping_info, and add_payment_info?

 

I have got the add_to_cart, view_item, and purchase to work already.

 

Thanks for the reply to the post! Much appreciated!

BSS-Commerce
Shopify Partner
3477 463 542

Hi @ateeqahmad 

 

These events (begin_checkout, add_shipping_info, and add_payment_info) first need to be pushed into dataLayer as you said, then you can use GTM to push to GA4.

 

Regards,

If our suggestions are useful, please let us know by giving it a like, marking it as a solution, or donating here .


B2B Solution & Custom Pricing | Product Labels by BSS


Need help from our expert? Kindly share your request with us via community@bsscommerce.com


BSS Commerce - Full-service eCommerce Agency
ateeqahmad
Tourist
3 0 1

Very true @BSS-Commerce ! 

I am well versed on the GTM side of things. However, I am seeking a way to fire the begin_checkout, add_shipping_info, and add_payment_info dataLayer events from within Shopify. Do you have a suggestion on how to do that?

 

Thanks in advance.

BSS-Commerce
Shopify Partner
3477 463 542

Hi @ateeqahmad 

 

For these events, you should use the app/ extension or you have to custom code to fire dataLayer events from within Shopify.

 

If our suggestions are useful, please let us know by giving it a like, marking it as a solution, or donating here .


B2B Solution & Custom Pricing | Product Labels by BSS


Need help from our expert? Kindly share your request with us via community@bsscommerce.com


BSS Commerce - Full-service eCommerce Agency

Barnett4321
Excursionist
29 0 15

Error is because of this. 

 

It's a shopify problem and they need to make a fix for it.

 

See here for details of why this is happening and stay up to date with issue please subscribe and say you also have this issue.

https://community.shopify.com/c/shopify-apps/ga4-pixel-issues/m-p/1986606

1080
Shopify Partner
301 9 65

@animes-pro  have you able to resolve this solution ?

ateeqahmad
Tourist
3 0 1
Hello there,
I couldn't resolve it but Shopify came out with a Shopify native
integration for GA4 so I am having all my clients deploy that instead of
creating custom dataLayer events.

Thanks for asking the question!
1080
Shopify Partner
301 9 65

native is working fine ? for  like begin_checkout, add_shipping_info, add_payment_info and purchase ?