Why aren't my active products showing up in my featured collection?

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Why aren't my active products showing up in my featured collection?

maxsteel3031
Visitor
2 0 1

So i have 4 products in my collection, they are all active, they have pictures, essentially they are all good to go. When i add the collection to featured collection to shopify store they litteraly just dont appear. ive watched countless videos and read countless articles about how to solve this issue and cannot find a solution. I even tried adding a singular product instead of a collection but found out shopify is saying i dont have a single product added, yet i clearly have four of them in the product page. I need help solving this because it has prevented me from opening a store for weeks and is very frustrating. I added screenshots to show these issues.issue 1.PNGissue 2.PNG

Accepted Solution (1)

Shay
Shopify Staff
3028 464 621

This is an accepted solution.

Hi @maxsteel3031 

 

Thank you for the screenshots! I can see the issue you are having. Can you confirm that these products are set to available for the online store? If you open one of them inside your admin you will see the sales channel availability on the right hand side of the product details. You will want to confirm that the products are set to available on the Online Store.

 

If these products are set to available, please uncheck all of them, save, and then recheck all of them for the Online Store. If that still doesn't resolve the issue, please reach out to our authenticated support team for further troubleshooting. To access our authenticated support, please follow this link: Shopify Help Center

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 3 (3)

Shay
Shopify Staff
3028 464 621

This is an accepted solution.

Hi @maxsteel3031 

 

Thank you for the screenshots! I can see the issue you are having. Can you confirm that these products are set to available for the online store? If you open one of them inside your admin you will see the sales channel availability on the right hand side of the product details. You will want to confirm that the products are set to available on the Online Store.

 

If these products are set to available, please uncheck all of them, save, and then recheck all of them for the Online Store. If that still doesn't resolve the issue, please reach out to our authenticated support team for further troubleshooting. To access our authenticated support, please follow this link: Shopify Help Center

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

maxsteel3031
Visitor
2 0 1

that did fix the issue thanks alot appreciate it

Jobelle36
Visitor
1 0 1

Me to