Why aren't my messages loading when hiring an ecommerce expert?

Why aren't my messages loading when hiring an ecommerce expert?

crimsonshadows
Visitor
1 0 0

I am trying to hire a shopify expert but when they send me a message, I click on "messages" and the page doesn't load. I have tried using different browsers but still nothing. How can I fix this?

Reply 1 (1)

Nia
Shopify Staff (Retired)
537 38 79

Hi, @!
 
Are you able to send a screenshot of the error please? Are you able to also try accessing this via an incognito window and let me know if the issue still persists?

Nia | Social Care @ Shopify 
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